FAQs

What kind of products your company have?

To provide a one stop travel solution for trip in Indonesia is our main service. Thus, we provide tour packages (Day tours & overland tours), free-and-easy packages, domestic flights and international flights bookings, hotel reservations, train tickets, and cruises.

As of December 2014 we proudly launch our first regular tour packages in Jakarta, the capital city of Indonesia.

What is the concept of the day tours?

We understand most travelers crave for free time during their holiday. Our travel packages are made to meet the travelers’ need for flexible timing. We offer half or half day tour packages. We have varieties of walking and private coach tours which you can choose according to your interest. By joining our tour packages, you will be guided to experience the cities in Indonesia in various different ways.  Our walking tour is a good choice if you would like to understand the city and its buildings’ history and the daily life of the Indonesians.  If you prefer to explore more into the nature, some private coach packages to the outskirt will be a good choice.

Do I need a reservation to join the tours?

Reservations are required for all tours. The tours can be reserved easily through our website or you might contact us if you need guidance on booking.

How to book the tours?

Easy, that are many ways to book our tours. You could book through our website, email, or call us.

If you prefer online booking :

1. please select which tours suit your preference the most on the website,

2. choose the preferable date, the system will prompt on the availibility of the chosen date

3. proceed to choose the payment method

4. upon receiving notification, your booking is secured.

We require full payment in advance of the tour/service in order to secure your reservation.

When is the last time to book the tours?

WALKING TOURS

You are able to book the tours by the latest twenty four (24) hours before.

PRIVATE COACH TOURS

You are able to book the tours by the latest two (2) days before.

Is there any minimum or maximum quota for the tour?

We do not have minimum quota. The tour will run even with only one participant because we understand that time is valuable.

WALKING TOURS

The maximum pax for each walking tour is 12 people (includes children) to ensure the best service able to be provided

COACH TOURS (Private tours)

The maximum pax for coach tour depends on the chosen vehicle.

For Toyota Inova/Avanza – the maximum capacity is 5 people (excludes the driver and the guide)

For Isuzu Elf Microbus – the maximum capacity is 10 people (excludes the driver and the guide)

You will not be mixed with another group as it is a private tour concept.

What kind of car do you have for the coach tours (private tours)?

For the coach tours, we have 2 car options which are normally used for tours in Jakarta.

TOYOTA INNOVA (capacity : 5 pax excludes the driver + guide)

For the budget promotion packages, Toyota Avanza or similar will be used during the tour.

Facility : fully air-con & audio

Toyota innova

ISUZU ELF MICROBUS (capacity : 10 pax excludes the driver + guide)

Facility : fully air-con & audio-visual

Isuzu-Elf-NKR-55-LWB

How about the tour pricing?

WALKING TOURS

The rate is counted per each pax.

We differentiate the rate between adult and child (3-12 years old).

Adult rate – if you book the tour for a minimum of 2 pax (incl. children),  special rate will apply which is cheaper than the single adult rate.

COACH TOURS (Private tours)

The booking rate is per vehicle not per pax.

 What is the age range to be considered of getting the child rate?

WALKING TOURS

From 3 to 12 years old. Below 3 years old child is free of charge.

COACH TOURS (Private tours)

We do not have a special rate for children as the price is counted per vehicle.

How if we want to join for a walking tour on different day?

No problem, you can contact us to request for a private tour. However the price might be adjusted.

How if we want to go to places that are not on your program?

At the moment, we are specializing for Jakarta area and surrounding (in West Java & Banten provinces) tours. We can assist your requestS to explore exotic places of the region such as Thousand Islands, Krakatau Tour, Gunung Gede, and even other part of Indonesia. Please contact us to request for a customized private tour.

How will I recognize the guide?

WALKING TOURS

Easy! At the meeting point, our guides who wearing red t-shirts with our logo embossed on  will actively wait for you.

COACH TOURS (Private tours)

Pick up service will be at your requested meetup venue (kindly indicate on the registration form). Our guide, wearing red t-shirts with our logo embossed, will wait (normally at the lobby if it is a hotel) for your group.

How long will the tours last?

You might find the answer for the specific duration on the product page.

How rough will the walking tours be?

The routes for the walking tours are designed as moderate as possible. The physical level could be viewed on the tour description on the scale from 1-5. Level one (1) indicated the easy walk, while the level five (5) indicated rough walk.

What is the language medium of the tour?

All the tours will be conducted in English. However we will indicate on the tour description if there it is conducted in other language. We do not conduct the tours in multilingual to ensure the effective communication during the tour.

How do I get to the meeting point (only apply for walking tours)?

For your convenience, the meeting points for Jakarta tour packages are normally inside railway stations or Trans Jakarta bus stop. The meeting point detail could be found on each tour package description. The easiest and the more economic way to reach the meeting point are by hopping on the Trans Jakarta bus. (Here is the link to the Trans Jakarta bus map) or CommuterLine train network.

Do your tours include meals?

There is no meal provided for all tour packages. However, for some walking tours there are snacks provided for introducing local cuisine and refreshment which is indicated on the tour description (included in the package).

Do you operate on holidays? 

We have regular schedules which run every day except Sunday and Indonesian public holidays. However you might contact us if Sunday or during the Indonesian public holiday is the perfect timing for your travel.

The date of Indonesian public holiday in 2015 : 1 Jan, 3 Jan, 19 Feb, 21 Mar, 3 Apr, 1 May, 14 May, 16 May, 2 Jun, 17-18 Jul, 17 Aug, 24 Sep, 14 Oct, 25 Dec.

What if it rains?

All tours including walking tours will run when it is raining or shining.  The walking tours are mostly designed to be partly indoors to ensure it is still fun and weather-proof.

What cost is inclusive on the tour price?

WALKING TOURS

Inclusion : an experienced English-speaking guide, entrance tickets as per itinerary, mineral waters, map and refreshments.

COACH TOURS (Private tours)

Inclusion : an experienced English-speaking guide, coach ride (including the driver, fuel, and toll and parking fees), entrance fees as per itinerary, mineral waters, refreshment, and merchandise (including maps) EXCEPT for the Teawalk & Safari tour (entrance fees are not included)

We also have budget promotion package which only applies for 2 pax travelers in a coach.

Inclusion : an experienced English-speaking guide, coach ride (including the driver, fuel, and toll and parking fees), entrance fees as per itinerary for 2 pax, mineral waters,  EXCEPT for the Teawalk & Safari tour (entrance fees are not included)

What is the payment method that is available?

At the moment our payment methods are via credit card (Master/Visa) payment or local telegraphic transfer (TT) to our Indonesian bank account (only apply for Indonesian citizen or KITAS holder) which will be informed after the check-out process. The credit card payment gateway is highly protected.

What currency do you use?

The currency billed will be in Indonesian Rupiah (IDR).

For your information, the currency converter tools provided on the sidebar is only an estimation.

What is your refund policy?

“Walkindies Travel Co” requires at least 72 hours advance notice in writing via email to info@walkindies.co of any cancellation in order to secure a refund.

All cancellations are subject to a cancellation fee of 20 percents of the total booking.

No refunds will be given for cancellations made within 72 hours of tour/service commencement.

There are no refunds for late arrivals or no-shows on the day of the tour/service.

Could I reschedule my booking or change the tour package?

Yes, you can amend to another day or change the tour package (only one time) via email at least 72 hours before the original tour booked takes place. The new schedule has to be the earliest 24 hours before the desired time for walking tour and 72 hours for couch tours.

How if I would to travel by bringing baby stroller or wheelchair?

Although the tours have been finely designed, we are regret to inform that all our tours are not suitable for wheelchair due to the limitation of such supported infrastructure on Jakarta pedestrian at the moment.

If you want to bring a baby stroller, it is not suggested to go for walking tours. Instead, you might consider join the “Jakarta Sightseeing Tour” or “Royal Buitenzorg Garden” which are more suitable to bring baby stroller.

How if I buy the tour package as a gift for somebody else?

We understand that you might also want to reward others with our package. Please help us by filling the recipient’s full name, email, and phone number in the checkout form as provided so that their contacts are supplied for later correspondences prior to the tour date.