All bookings are made with PT WALKINDO SUKSES REKREASI (Traded as WALKINDIES TRAVEL). It is under these Terms and Conditions that bookings are made and accepted by PT WALKINDO SUKSES REKREASI. Unless otherwise stated, any purchases made are subject to these Terms & Conditions. When a Customer makes a booking it will be deemed they have accepted the Terms & Conditions on behalf of all individuals included in the booking and consents to these Terms & Conditions.
To confirm your travel arrangements you must provide all requested details. Necessary details include full name as per ID, nationality, email, and phone number to contact.
All services can only be utilized if you have paid full amount of the tour.
Cancellation by the traveler
No full refund will be given if the traveler cancel to utilize the service. The cancellation would implicate a 20 percents cancellation fee if we have been notified by the latest 72 hours before the scheduled trip. A cancellation will only be effective when we receive written confirmation of the cancellation. After this term, no refund will be provided.
Cancellation by Walkindies Travel
In the unlikely event of a tour being cancelled due to terrorism, natural disasters, political instability or other external events, we will inform and offer you an alternative date or full refund. We are not responsible for any incidental expenses that you may have incurred as a result of your booking.
You are able to amend the schedule and the choice of the tour by the latest 72 hours before the trip by a written notice. After this term, no time amendment is allowed.
Prices & surcharges
The price is subject to change and the price in the website is most valid one. Once a traveler has booked and paid the full amount, his or her price will not change for the particular tour.
The child ticket applies to children from 3 to 12 years old (only applied for walking tours). All travelers under the age of 12 must be accompanied by an adult.
Travel insurance is not included in our tour package. Hence, we strongly recommend you to secure a travel insurance to cover personal accident, death, medical expenses, personal belonging that are beyond our control. We are not responsible for travelers’ personal belonging and luggage during the trip.
Change of itinerary
We reserve the right to change the trip itinerary if emergency situation occurred. However we will inform you as soon as possible.
Limitation of liability
We are not responsible for the acts and omissions of the third parties such as the transportation operators, sightseeing venues, restaurants, and other related vendors.
Compliance with the law of the country
You are agree to be familiar with and to comply with the law of the country where the tour is conducted at. We are not responsible for your conduct that break the laws and any costs incurred because of it. Walkindies Travel’s representative has the right to refuse you to continue the tour if above things occur.
Disturbance to the tour program
If any tour member offence the other tour member or Walkindies’ representative, either verbally or physically, it may result to the expulsion from the tour program.
You also agree to indemnify us against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the holiday.
Photo Documentation policy
You agree that our representative may take photographs and films of you while you are on the tour. It may be used in our advertising or publicity without obtaining any further consent or payment in respect of such photographs and/or films.
Should you have any complaint about our service, you should contact our representative or manager during the trip. If the complaint is not resolved, you may contact us in writing within 30 days after the trip so that it can be investigated.
The terms and conditions are governed by the Indonesian law.